Terms and Conditions

1. About These Terms

Plumbers Northampton 24/7 is a plumbing service covering Northampton and a 30-mile radius. These terms cover your use of this website and the requests you send through it, while they do not replace the quote or agreement you make with the engineer for a job.

By sending a request, you accept these terms. If you have questions, use our online contact form.

2. Requests and Quotes

Sending a request does not book a visit or create a contract. The details you give can be used to contact you about the job. Therefore, agree the scope, price and start date with the engineer before any work begins.

Ask for the quote in writing, and check whether it includes VAT, parts and any call-out fee. If the work changes once the engineer sees the fault, ask for a revised quote before you agree to more, because the first price may no longer apply.

The price ranges on our plumbing price guide come from independent sources. They are guides only. However, they are not quotes, and they are not our prices.

3. Appointments and Cancellations

Agree the arrival time and any cancellation terms with the engineer. If your plans change, tell them as soon as you can. Ask what terms apply before you agree to a visit, because they can differ from job to job.

4. Guarantees and Warranties

Ask the engineer what guarantee covers the work, how long it lasts and what it excludes. Parts and appliances usually carry the maker's own warranty. Still, these terms do not take away any legal rights you have as a consumer.

5. Gas Safe Work

Our engineers are Gas Safe registered. The law says only a Gas Safe registered engineer may work on gas appliances. Ask to see the engineer's Gas Safe ID card before any gas work starts, because it lists what each engineer may do.

Where the law requires a certificate or notification for the work, ask the engineer to provide it. Please do not tamper with or reconnect a gas appliance after the engineer has worked on it.

6. Access and Site Conditions

You need to give safe access to the property and to the pipework, appliances or drains involved, since the engineer cannot work without it. Tell the engineer about any known hazards before they arrive. The engineer may stop work if conditions are unsafe.

7. Payment

Agree how and when you will pay before the work starts. For larger jobs, such as a boiler installation or a bathroom, ask whether a deposit applies and what it covers. Keep a written record of what you agree, because it settles any later doubt.

8. Insurance and Liability

Ask the engineer for proof of insurance before work starts. However, nothing in these terms limits any liability that the law does not allow us to limit. That includes liability for death or personal injury caused by negligence.

9. Complaints

If you are unhappy with any part of our service, tell us as soon as you can. Use our online contact form and give the date, the town and what went wrong. You can also complain about gas work to the Gas Safe Register.

10. Website Use

The content on this website is for information only. Although we work to keep it accurate, we cannot promise that every detail is current. Use of the website is at your own risk.

Our privacy and cookie policy explains how we handle the details you send us.

11. Governing Law

The laws of England and Wales govern these terms. The courts of England and Wales can hear any dispute about them.