Privacy Policy

Last updated: May 2025

Who We Are

Plumbers Northampton 24/7 is a Gas Safe registered plumbing service based in Northampton town centre, NN1, Northamptonshire. Our website address is plumbersnorthampton247.co.uk.

If you have any questions about how we handle your data, contact us at info@plumbersnorthampton247.co.uk or call 0800 123456.

What Information We Collect

We collect information you provide directly to us, including:

  • Enquiry form submissions — name, phone number, postcode, service type, and any message you include
  • Contact by phone or email — your name, phone number or email address, and details of your enquiry

We do not collect payment card details through this website. Any payment processing is handled securely off-site.

How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry and arrange plumbing services
  • Call you back or send a quote as requested
  • Keep a record of work carried out at your property for warranty and insurance purposes
  • Contact you if follow-up work is needed within a guarantee period

We do not use your information for marketing emails or share it with third parties for marketing purposes.

Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR):

  • Contract performance — to provide the plumbing service you have requested
  • Legitimate interests — to respond to enquiries and manage our business operations
  • Legal obligation — to maintain records required by Gas Safe registration and insurance

Who We Share Your Data With

We may share your information with:

  • Formspree — our enquiry form processor, which transmits your form submission to us by email. Formspree processes data in accordance with their own privacy policy.
  • Our engineers — so they can attend your property and carry out the work
  • Our insurers — if required for a claim

We do not sell your data to any third party.

How Long We Keep Your Data

We retain enquiry and job records for up to 7 years after the completion of work. This is required for insurance, warranty, and Gas Safe record-keeping purposes. Enquiries that do not result in a booking are deleted within 12 months.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention obligations)
  • Object to how we use your data
  • Request that we restrict processing of your data

To exercise any of these rights, contact us at info@plumbersnorthampton247.co.uk. We will respond within one month.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website does not use tracking cookies or third-party analytics. The only cookies set are those required for basic website functionality.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact

For any privacy-related queries:
Email: info@plumbersnorthampton247.co.uk
Phone: 0800 123456
Address: Northampton, NN1, Northamptonshire